Question 1

Do you offer free Wi-Fi throughout the hotel?

Accepted Answer

Yes, free Wi-Fi is available in all rooms, apartments and public areas.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in is available from 3:00 pm whilst check-out is by 12 noon. For every need you may have, our concierge is on call 24 hours a day.

Question 3

Can I request a late check-out or early check-in?

Accepted Answer

Yes, on request it is possible to check in and check out at times other than the hotel's scheduled windows. Contact the Reception for further information.

Question 4

What hours is the Reception open?

Accepted Answer

Our multilingual Reception desk is open 24 hours a day.

Question 5

Do you allow pets?

Accepted Answer

Yes, we will gladly accommodate your pet for an additional charge of €8 per night.

Question 6

Do you have a restaurant in your hotel?

Accepted Answer

Yes, the Ristorante Molino Rosso, open for lunch and dinner, serves the best traditional Emilian recipes, with specialities including fresh pasta, meat dishes and seasonal sides.

Question 7

Do you offer vegetarian, vegan or gluten-free options?

Accepted Answer

Yes, our restaurant offers dishes to suit every dietary requirement. We kindly request you inform us in advance in order to offer you the best possible service.

Question 8

Do I need to book a table to eat at your restaurant?

Accepted Answer

The restaurant also welcomes outside guests, so reservations are not compulsory but strongly recommended.

Question 9

What time is breakfast served?

Accepted Answer

A breakfast buffet is served every morning from 6:30 am to 10:00 am.

Question 10

Is breakfast included in my rate?

Accepted Answer

Yes, the breakfast buffet is included in all rates at our hotel.

Question 11

Is it best to book directly from your site?

Accepted Answer

Yes, only on our official website will you find the best rates, exclusive offers and flexible cancellation conditions.

Question 12

How can I change or cancel a reservation?

Accepted Answer

You can manage your booking directly online or by contacting our staff. The terms depend on the tariff chosen.

Question 13

When are the swimming pools open?

Accepted Answer

The pools are only open in the summer period, from the end of May to the end of August.

Question 14

Can I freely access the swimming pools?

Accepted Answer

Of course! Hotel guests can freely access the pools during opening hours, enjoying the free umbrellas and sunbeds.

Question 15

What are the swimming pool opening times?

Accepted Answer

The pools are open daily from 9:00 am to 8:00 pm.

Question 16

Are the swimming pools heated?

Accepted Answer

No, the pools are not heated.

Question 17

Are the swimming pools also suitable for children?

Accepted Answer

The 2 main swimming pools are not suitable for children because they are quite deep, whilst the kid's pool (8 x 5 metres) is dedicated specifically to little swimmers. In any case, children under the age of 12 must always be accompanied by a parent or guardian.

Question 18

Do you have a bike room for storing bicycles?

Accepted Answer

Yes, we provide a dedicated bike room with indoor storage to safeguard your bike during your stay.

Question 19

Is a bike workshop available for small repairs?

Accepted Answer

Yes, at the hotel you will find an area equipped for small repairs and maintenance, ideal for fixing your bike before setting off.

Question 20

Do you offer GPX tracks and route maps?

Accepted Answer

Yes, we can provide you with GPX tracks and paper maps of the routes, to quickly and easily organise your rides.

Question 21

Do you offer cycling guides or tour support?

Accepted Answer

Yes, on request we can offer support and assistance during your bike tours. For information and availability, please contact the staff ahead of your stay.

Question 22

Is it possible to request assistance while cycling?

Accepted Answer

Yes, on request we can organise extra services such as pick-up, assistance and private transfers, in accordance with your needs.

Question 23

Do you offer bike or e-bike rentals?

Accepted Answer

Yes, on request we can organise the hire of bikes or e-bikes, complete with helmet. Contact us for availability and costs.

Question 24

Can I wash my technical clothing after cycling?

Accepted Answer

Yes, on request you can use the laundry service to wash your technical gear (at a fee).

Question 25

Do you also welcome organised groups and teams?

Accepted Answer

Yes, thanks to the large spaces we can even accommodate organised groups. On request, we provide dedicated areas and organisational support for team stays.

FAQs

Hotel Molino Rosso